GENERAL TERMS & CONDITIONS

Below, you’ll find our General Terms of Sales & Conditions.
Yes, we know it’s a lot of ‘small print’, but it is absolutely vital that you read and understand it. Just ask if you need anything clarified.

  • Winter Programs’ Rates are valid until September 30th 2020
  • Spring & Summer Programs’ Rates are valid until April 30th 2021
  • All Rates Subject To Change

 

Contact Information

Feel free to contact us at [email protected]

Main Office: +56 452 444 574

Whatsapp: +56 9 5132 5408 (Spanish & English-Speaking) +56 9 9095 7991 (English & French-Speaking) or +56 9 8949 5751 (English & German-Speaking)

 

Booking Policy

In order to book a tour, click in the orange button “Book Now” and follow the instructions.

In order to confirm your reservation, we kindly request a 50% deposit. 

Your first deposit must be paid, within 2 weeks after confirmation.

Your trip with Amity Tours must be paid in full with 60 days prior the date of departure.

 

Payments

We process all tour payments with our technology partner WeTravel

We accept payments with all major credit cards, in many currencies.

 

Cancellation Policy

If, for any reason, you are forced to cancel your trip, the following penalties will apply:

  • Cancellations made with more than 60 days are 100% refundable.
  • Cancellations made between 59 and 31 days before date of arrival, we will retain 15% of the total deposit.
  • Cancellations made 30 days before date of arrival, we will retain 100% of the total deposit.
  • If you make a deposit and cannot travel, you can always use that money as credit with us and use it within the next 24 months.

Amity Tours reserves the right to resell tour space without notice if the final payment has not been received on due date.

We reserve the right to cancel tours if the minimum number is not achieved.

 

Itinerary Modifications

Amity Tours reserves the right to modify the itinerary if the change allows the achievement of better services. Or due to reasons beyond our control it is compelled to so, without altering the length of the tour.

If, for any particular reason, a participant doesn’t use an included service in the itinerary, he or she will not have any reimbursement or right to complain.

Amity Tours reserves the right to cancel part of or the whole tour in case of Force Majeure. 

Our understanding of Force Majeure is described bellow in this terms.

 

Vehicles

During our travel experiences, Amity Tours generally uses 2 models of vehicles according to the number of passengers, in groups of 4 to 12 people. The company does not utilize the vehicles at their full capacity.

All vehicles have their own trailer to carry luggage, air-conditioning, heating, first aid kit, chains for snow, shovel, towing rope and tool box.

 

Visas

Visa to enter Chile: No advance Visa application is needed for entry into Chile. Australian and Mexican citizens entering Chile for tourism purposes will be charged a US $160.00 processing fee payable on arrival. Cash and credit card accepted.

USA, Canadian and New Zealand citizens no longer need to pay the reciprocity fee ($160.00) to enter Chile. A valid passport is required  travelling as a tourist for 90 days.

Visa to enter Argentina: Internet Visa application is needed for entry into Argentina. Canadian citizens entering Argentina for tourism purposes will be charged a $160.00 processing fee payable online.

 

Difficulty Degrees

To ascertain whether a program is right for you with regard to physical demands, we have given each travel experience a rating from the least demanding to the most physically demanding.

Ratings are relative, and reflect a combination of intensity and duration, as well as many other factors such as distance, terrain, environmental conditions, weather, etc. The range of hours for each rating will vary, and refers to the estimated amount of time participants are engaged in physical activity.

Easy

Appropriate for all people, suitable for families with young children & older adults in good health with overall good mobility, who are comfortable participating in up to 3 hours of physical activity per day. Programs at this level generally involve activities of light to moderate intensity at an easy pace, mostly walking, sometimes on slightly uneven terrain.

Hiking Tours

Bike Tours

Ski Tours

You don’t live for hiking, but you definitely love to spend time in nature. These hiking tours are appropriate for all people and suitable for older adults in good health with overall good mobility, who are comfortable participating in up to 3 hours hiking per day.

You’re not a fanatical rider, but you exercise regularly and enjoy a leisurely day’s spin on your bike. Expect a relaxed pace over gently rolling terrain, with some ups and downs.

Average distance per day: 25-35 miles / 40-50 km.

 

You are a cautious intermediate skier. You’ve mastered the “blues” and can ski them at a reasonable speed. But when those “reds” get steep, awkward or icy – oops get me out of here!

Don’t worry if you are unsure of your exact level. A rough guess is good enough. We sort it all out in the resort.

 

Intermediate

More demanding than the previous level, intended for active people who are comfortable participating in up to 4-5 hours of physical activity per day. Tours at this level generally involve activities of moderate intensity and/or a more vigorous pace. These activities may include hiking on difficult terrain (sometimes steep and/or uneven trails, with obstacles such as wet logs, branches and muddy areas), cycling up to 4 hours and skiing on-piste and/or easy off-piste.

Hiking Tours

Bike Tours

Ski Tours

A reasonable level of fitness is required, as these hiking trips can require sustained endurance levels, hills and longer days.

You’re not a fanatical rider, but you exercise regularly and enjoy a leisurely day’s spin on your bike. Expect a relaxed pace over gently rolling terrain, with some ups and downs.

Average distance per day: 25-35 miles / 40-50 km.

You are a cautious intermediate skier. You’ve mastered the “blues” and can ski them at a reasonable speed. But when those “reds” get steep, awkward or icy – oops get me out of here!

Don’t worry if you are unsure of your exact level. A rough guess is good enough. We sort it all out in the resort.

Advanced

More demanding than the previous level, designed for people who lead active lives and are comfortable participating in up to 6-8 hours of physical activity per day. Tours at this level generally involve some activities of higher intensity and/or a more vigorous pace. Usually a medium command of techniques is needed according to the activities involved. These activities may include hiking, trekking, single track mountain-biking, road cycling & backcountry skiing for over 5 hours.

Hiking Tours

Bike Tours

Ski Tours

You love hiking. These hiking tours are physically demanding and best suited for strong people with a high endurance level. A typical day may include hiking over fairly hilly terrain offering lots of challenges. Trails are along high meadow paths and/or maintained cliffside or Andean trails, with some steep ascents to make you feel exhilarated.

 

You crave vigorous pacing, challenging climbs, and thrilling descents. You want to eat up the miles over varying terrain, and a mountain pass or two only makes it better.

Average distance per day: +45 miles / 70+ kilometers.

 

You are an all mountain skier, but you don’t need to be an Olympic skier. You can ski “reds” and “blacks” whatever the conditions and at a good pace. Bumps and off-piste – not bad. You want to get to that “I can ski anything on the mountain” mode to become the best “All-mountain skier”.

Don’t worry if you are unsure of your exact level. A rough guess is good enough. We sort it all out in the resort.

 

Insurance

According to the Chilean law, all adventure travel companies must have an insurance policy for accidents and casualties. Amity Tours insurance policy plan covers its guests according to their age group.

  • For guests between 6 and 17 years old, Amity Tours insurance policy covers up to US $2,000 in medical expenses in case of accident or medical emergency. This plan in Chile does not cover underage guests in case of casualty. Policy number 340007728 with MetLife Chile Seguros de Vida S.A.
  • For guests between 18 and 64 years old, Amity Tours insurance policy covers up to US $2,000 in medical expenses in case of accident, and up to USD $20,000 in case of casualty. Policy number 340007728 with MetLife Chile Seguros de Vida S.A.
  • For guests between 65 and 75 years old, Amity Tours insurance policy covers up to USD $1,000 in medical expenses in case of accident, and up to USD $10,000 in case of casualty. Policy number 340013629 with MetLife Chile Seguros de Vida S.A.
  • Additionally, our company counts with a Liability Insurance policy of USD $2.000.000 with Compania de Seguros Generales Continental S.A. 

In any adventure activity, there is an element of risk involved. Chile’s accident compensation scheme provides only limited assistance to visitors to Chile who are injured. We strongly recommend that all travelers to Chile have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking this activity. Likewise, we highly recommend you to purchase trip insurance that includes “cancel for any reason” coverage.

Only hiking, family adventures, conservation and bike tours count with medical insurance. However, our medical insurance does not cover skiing. Therefore, each participant must have the appropriate insurance that covers the activity or activities involved in the excursion(s) and/or program(s). Without proof of the appropriate insurance, the client will not be allowed to participate in the tour.

Any policy you purchase should, at the very least, cover trip cancellation, loss of baggage, accident/life coverage, repatriation, travel delays, and non-refundable airline tickets.

 

World Nomads Travel Insurance

For travel insurance we recommend World Nomads. You may also consider insurance that covers emergency medical evacuation. Search the web to find the best deal that suits your needs. Read the fine print.

 

Force Majeure

Amity Tours (Turismo Amity Tours Ltda. RUT: 77.977.530–5) will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under this agreement to the extent that any such delay or non- performance is due to any Force Majeure. 

‘Force Majeure’ means any circumstances beyond the reasonable control of Amity Tours, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labour strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.      Advice from the Foreign Office of your home country to avoid or leave Chile may constitute Force Majeure.

If Amity Tours and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once Amity Tours has investigated the prevailing situation, as it deems fit, it shall remain in Amity Tours’ sole and absolute discretion whether to proceed with the tour.

 

Release Agreement

1. In consideration of the acceptance of this entry and by signing this Release for myself (or for the participant if the participant is under 18) I agree to RELEASE, HOLD HARMLESS, and INDEMNIFY Amity Tours Ltda. and all its associates, their respective agents, employees and any and all Countries, States, Departments of Transportation, State Patrols, Counties, Townships and Cities through which this tour may pass, and any other parties connected with this tour for any injury, loss or damage suffered as a result of participation in this tour or any activity associated with it, including injury, loss or damage caused by the NEGLIGENCE of any party.

2. I understand that there are certain risks associated with adventure travel, including the risk of serious personal injury or death, and I expressly agree to assume these risks. I understand the trip chosen may be challenging, not necessarily the safest or easiest, and that weather, trail, road or traffic conditions may make this tour more difficult. I warrant that I am in proper physical condition to participate in this tour, that I am a sufficiently competent person to handle the terrain conditions.

3. I understand that for all bicycling tours, wearing a helmet that meets the CPSC, SNELL, ASTM or ANSI bicycle safety standards can minimize head injuries which may occur in a bicycle accident, and that Amity Tours requires all riders to wear helmets. I agree to wear a helmet while participating in any bicycling tour and to follow the rules of the road and all applicable laws and safe bicycling practices. It is my sole responsibility to insure that my helmet meets CPSC, SNELL, ASTM or ANSI standards and to wear my helmet while participating in this event.

4. I give permission to Amity Tours to use my image in any future company materials should it appear in photos taken during this tour.

5. I understand that this Release is also binding on my heirs and representatives. If I am signing on behalf of a minor, I accept full responsibility for all medical expenses incurred as a result of the minor’s participation. I agree to HOLD HARMLESS and INDEMNIFY the entities named above for any claims brought on behalf of the minor.

6. By registering, I agree to read and familiarize myself with the information in the registration materials and follow the procedures and rules. I will process a bank transfer or a credit card payment to Amity Tours.

7. Any legal action that may arise from my participation in this tour will be handled in the city of Pucon Chile according to Chilean law.

8. Amity Tours reserves the right to remove any participating from this tour if in our opinion is likely to be endangering themselves or other participants, or is riding illegally as defined by the Road Code.

9. Amity Tours reserves the right to cancel any day’s excursion and/or part of the itinerary if we become concerned for any reason for your safety or that of any other person.

 

Adventure. People. Nature.